07.1.4 · Skill in First-user experience
Expectation setting
Telling users what will happen and how long it will take.
Users give up when effort exceeds what they expected. Saying how many steps there are, what they need at hand, or how long an import takes keeps them going. Honest expectations also reduce support requests.
Resources
1- articleGo deeperMobile-app onboarding: an analysis of components and techniques ↗NN/g · 2020 · 13 min
The parts of an onboarding flow, from feature promotion to customization, and when each one earns its place.
Tools
none yetTools for this topic are being researched.