10.4.2 · Skill in User support
Investigating user issues
Finding out what happened when a user reports a problem.
Investigation combines the user's report with logs, traces and data to reproduce the problem. Good observability and admin tools make it fast. The fix sometimes turns out to be in the product design, not the code.
Resources
2- articleStart hereA debugging manifesto ↗Julia Evans · 2022 · 4 min
Short principles for debugging well, from trusting nobody to reading the actual error message.
- docsStart hereObservability primer ↗OpenTelemetry · 10 min
Logs, metrics and traces explained, and how they connect so you can answer questions you did not plan for.
Tools
none yetTools for this topic are being researched.