05.4.4 · Skill in Release readiness

Support readiness

Preparing support to handle questions about a new release.

Support readiness means docs, known issues and escalation paths are ready when the release goes out. Support teams hear about problems first. Briefing them turns them into an early warning system.

Your status · Support readiness

Not startedLearningComfortable

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Resources

docsStart here
Launch coordination checklist ↗
Google SRE · 3 min
The questions to answer before a significant launch, each one earned by a past failure.
articleStart here
Help and documentation (usability heuristic 10) ↗
NN/g · 2020 · 9 min
Proactive and reactive help, and how to keep it short and close to the task.

Tools

none yet

Tools for this topic are being researched.