07.2.4 · Skill in Onboarding design

Tutorials and walkthroughs

Structured guidance through a first task or the main features.

Tutorials teach by doing, ideally with the user's own data or a realistic example. Interactive ones work better than slideshows. Completion rate alone says little; what matters is whether users go on to succeed.

Your status · Tutorials and walkthroughs

Not startedLearningComfortable

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Resources

articleStart here
Onboarding tutorials vs. contextual help ↗
NN/g · 2023 · 9 min
Research showing upfront tutorials rarely help, and why help at the moment of need works better.
articleGo deeper
New users need support with generative-AI tools ↗
NN/g · 2024 · 11 min
Why AI features need different onboarding: people do not know what to ask or what the tool can do.

Tools

none yet

Tools for this topic are being researched.