08.4.3 · Skill in Customer lifecycle
Customer education
Teaching customers to get more value from the product.
Education through guides, webinars, courses and examples helps users find features and workflows they would miss. Educated customers retain and expand more. For complex products it is a growth channel too.
Resources
1- articleStart hereHelp and documentation (usability heuristic 10) ↗NN/g · 2020 · 9 min
Proactive and reactive help, and how to keep it short and close to the task.
Tools
none yetTools for this topic are being researched.