01.6.1 · Skill in Domain understanding
Industry workflows
How work actually gets done in the users' industry.
Every domain has workflows that shape what users need, from month-end closing in finance to lesson planning in education. Understanding them prevents features that ignore how the work really happens. Many good product ideas come from one painful step in a workflow.
Resources
2- docsStart hereContextual research and observation ↗GOV.UK Service Manual · 2017 · 7 min
Practical, no-nonsense guidance on visiting people where they work or live, from a team that does it at national scale.
- articleStart hereField studies ↗NN/g · 2024 · 10 min
When to leave the office and watch people in their own setting, and how to run the visit.
Tools
none yetTools for this topic are being researched.