03.1.3 · Skill in User journeys
Task analysis
Breaking a task into steps to understand how people really do it.
Task analysis decomposes a goal into the actions and decisions people take to reach it. It reveals which steps are essential and which exist only because of the current tool. It is the groundwork for simplifying any complex workflow.
Resources
1- articleGo deeperWhen to use which user-experience research methods ↗NN/g · 2022 · 12 min
Twenty methods placed on a map of what they tell you, including card sorting and task analysis.
Tools
none yetTools for this topic are being researched.