03.1.5 · Skill in User journeys
Information architecture
Organizing and labelling content and features so people can find them.
Information architecture decides how things are grouped, named and connected. Card sorting and tree testing check it with real users. Poor structure makes good features effectively invisible.
Resources
2- articleGo deeperInformation architecture articles ↗NN/g · index
NN/g's collected articles on structuring and labelling content, from card sorting to tree testing.
- articleGo deeperWhen to use which user-experience research methods ↗NN/g · 2022 · 12 min
Twenty methods placed on a map of what they tell you, including card sorting and task analysis.
Tools
1- ToolFreemiumOptimal Workshop
Card sorting, tree testing and first-click tests for information architecture research.