03.1.1 · Skill in User journeys
Journey mapping
Mapping every step, feeling and touchpoint across a user's experience.
A journey map lays out what a user does, thinks and feels across a whole experience, often beyond the product itself. It shows where the real friction sits. It is a good shared artifact for a team deciding where to focus.
Resources
2- articleStart hereGetting started with journey mapping: 27 tips from practitioners ↗NN/g · 2021 · 11 min
Practical advice from people who map journeys for a living, starting with keeping the first map rough and narrow.
- articleStart hereUser journeys vs. user flows ↗NN/g · 2023 · 7 min
When you need a journey map with thoughts and feelings, and when a plain flow of steps is enough.
Tools
none yetTools for this topic are being researched.