03.1.2 · Skill in User journeys
User flows
The screens and decisions a user passes through to complete a task.
A user flow is a diagram of the steps, branches and end states for one task. Drawing it before building reveals missing states and unnecessary steps. It is close to how engineers already think about state machines.
Resources
1- articleStart hereUser journeys vs. user flows ↗NN/g · 2023 · 7 min
When you need a journey map with thoughts and feelings, and when a plain flow of steps is enough.
Tools
1- ToolOpen sourceExcalidraw
Open-source whiteboard with a hand-drawn look, for quick sketches, flows and diagrams.