03.1.4 · Skill in User journeys

Mental models

How users believe the product works, which may differ from how it does.

Users act on their own model of the system. When the interface matches that model, the product feels obvious. When the implementation leaks through, such as sync states or internal statuses, people get confused and make mistakes.

Your status · Mental models

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Resources

articleStart here
Mental models and user experience design ↗
NN/g · 2024 · 10 min
What users believe about how a system works, and how to design so that belief matches reality.
articleStart here
Jakob's law ↗
Laws of UX (Jon Yablonski) · 2 min
Users spend most of their time on other products, so they expect yours to work the same way.

Tools

none yet

Tools for this topic are being researched.