01.2.1 · Skill in User research
User interviews
Conversations that uncover real past behavior instead of opinions about the future.
A good interview asks about specific things people did, not what they might do. It avoids pitching and leading questions. It is the most useful research method a product engineer can learn, because it needs no budget and works from the first week.
Resources
3- articleStart hereUser interviews 101 ↗NN/g · 2023 · 10 min
How to plan and run an interview, what to ask, and why what people say needs checking against what they do.
- articleStart hereReview: The Mom Test by Rob Fitzpatrick ↗Yevgeniy Brikman · 2023 · 7 min
An engineer's summary of the most useful short book on customer conversations, with the questions that get honest answers.
- articleStart hereEveryone can do continuous discovery, even you ↗Teresa Torres (Product Talk) · 2023 · 20 min
How a product team keeps talking to customers every week instead of in occasional research projects.
Tools
none yetTools for this topic are being researched.